taraph Frequently Asked Questions

Creating a taraph account is straightforward. Click the Register button on the homepage, fill in your name, mobile number or email address, and set a secure password. You'll receive a one-time PIN (OTP) to verify your contact details. Once confirmed, your taraph account is active and ready to use. The whole process takes under two minutes.

The minimum age to register and play on taraph is 21 years old, in line with PAGCOR regulations governing online gaming in the Philippines. All accounts are subject to age verification. If taraph determines that an account holder is under 21, the account will be immediately closed and any deposits will be returned.

taraph may request a valid Philippine government-issued ID — such as a National ID, Passport, Driver's License, Voter's ID, SSS, or GSIS card — along with a selfie for identity confirmation. Proof of address may also be requested for larger withdrawal amounts. Verification is required to comply with PAGCOR licensing and anti-money laundering rules.

No. taraph strictly allows only one account per person. Duplicate accounts are a violation of the Terms and Conditions and will be suspended. Any bonuses or winnings associated with duplicate accounts may be forfeited. If you have trouble accessing your existing taraph account, contact our 24/7 live chat support instead of creating a new one.

If you've forgotten your taraph password, click the "Forgot Password" link on the login page. You'll receive an OTP via your registered mobile number or email. Enter the OTP, then create a new password. If you're still having trouble accessing your account, reach out to taraph's 24/7 support team via live chat for manual assistance.

To close your taraph account, contact the support team via live chat or email and request account closure. Any verified balance remaining in your account will be refunded to your registered payment method. Note that if you are closing your account due to gambling concerns, taraph's self-exclusion tool is also available as an alternative — it locks your account without you losing your balance.

Log into your taraph account, go to the Cashier section, and select GCash as your deposit method. Enter the amount you wish to deposit and follow the on-screen instructions to complete the transfer via the GCash app or GCash QR code. GCash deposits on taraph are processed instantly in most cases, so your balance should update within seconds.

The minimum deposit amount on taraph varies by payment method but is typically as low as ₱100 for GCash and Maya. Minimum amounts for bank transfers via BPI, BDO, or Metrobank may be slightly higher. Current minimums are always displayed in the Cashier section of your taraph account before you confirm any transaction.

GCash withdrawals on taraph are among the fastest options available. Most GCash withdrawal requests are processed within 1 to 6 hours after approval, and many are completed even faster. Processing time may be longer during peak hours or if your account requires additional verification. Bank transfers to BPI, BDO, or Metrobank typically take 24 to 72 hours.

taraph does not charge internal fees on standard withdrawals. However, your payment provider — GCash, Maya, or your bank — may apply their own transaction fees or transfer charges. These third-party fees are outside of taraph's control. Always check your payment provider's current fee schedule before initiating a withdrawal.

Yes. taraph accepts deposits via BPI online banking, BDO online banking, Metrobank, and InstaPay. Select your preferred bank in the taraph Cashier, follow the payment instructions displayed, and complete the transfer through your bank's app or online banking portal. Bank deposits may take slightly longer to reflect than GCash or Maya, typically within 15 to 30 minutes during banking hours.

Withdrawal limits on taraph depend on your account verification level and the payment method selected. Fully verified accounts typically have higher limits. Specific limits are shown in the Cashier section of your taraph account. For large withdrawal requests, taraph may conduct an enhanced review in compliance with PAGCOR anti-money laundering requirements, which could extend processing time.

taraph offers a wide range of slot games from leading providers popular with Filipino players. The slots library includes classic 3-reel games, video slots with multiple paylines, progressive jackpot slots, and popular titles from JILI Games — one of the most played slot providers in the Philippines. New titles are added regularly. Browse the Slots section on taraph to see the current game library.

Yes. taraph's live casino section features real dealers streaming in real time, offering games like baccarat, roulette, blackjack, dragon tiger, and more. These games are hosted in professional studios and use physical cards and equipment — not RNG outcomes. The live casino experience on taraph is designed to replicate the atmosphere of a real casino, right from your phone or desktop.

Yes. taraph is fully optimised for mobile play. The platform works seamlessly in your smartphone's browser — no app download is required. Whether you're using an Android or iOS device, you can access all taraph games including slots, live casino, bingo, and fishing games from anywhere in the Philippines with a stable internet connection.

Yes. All RNG-based games on taraph — including slots and table games — use certified Random Number Generator software that is independently tested for fairness and randomness. Live casino outcomes are determined by physical game instruments operated by professional dealers, not by software. taraph is committed to providing a fair gaming environment for all Filipino players.

RTP varies by individual slot game on taraph, but most titles from leading providers carry an RTP between 94% and 97%. The RTP is a theoretical long-term average — it does not guarantee any specific outcome in a single session. RTP information for individual games is typically available in the game's information or help section. taraph only offers games from reputable providers with verified RTPs.

taraph offers a welcome bonus for newly registered players. The current offer and its specific terms — including the bonus amount, eligible games, and wagering requirements — are displayed on the taraph homepage and in the Promotions section. Bonuses may change from time to time, so always check the current promotion details before registering to ensure you claim the latest offer.

A wagering requirement means you need to bet your bonus funds a certain number of times before you can withdraw the bonus or its winnings. For example, a ₱500 bonus with a 30x wagering requirement means you need to place ₱15,000 in bets before withdrawing. taraph discloses wagering requirements clearly for every promotion. Always read the bonus terms before claiming any offer.

taraph offers reload bonuses to existing players on selected deposits. To claim one, check the active promotions in your taraph account dashboard before making a deposit. Some reload bonuses are automatically applied; others require you to enter a promo code at the cashier. Details including minimum deposit amounts, bonus percentages, and wagering requirements are always specified in the promotion terms.

Yes. Bonus funds and associated winnings on taraph are subject to expiry if wagering requirements are not completed within the time period specified in the promotion terms. The expiry period varies by promotion and is always stated clearly before you accept a bonus. If a bonus expires unused, the bonus funds are removed from your account. Your real-money balance is not affected.

taraph operates under applicable Philippine gaming regulations. PAGCOR is the government body responsible for licensing and overseeing online gaming operations in the Philippines. taraph is committed to full compliance with Philippine gaming law, including responsible gaming requirements, KYC procedures, and anti-money laundering obligations. Players can verify licensing details by contacting taraph support.

Log into your taraph account and go to the Responsible Gaming or Account Settings section of your dashboard. From there, you can set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately. Limit increases require a mandatory waiting period before they apply, giving you time to reconsider. Setting a deposit limit is one of the most effective ways to stay in control of your gambling budget.

Self-exclusion on taraph locks your account for a minimum of six months, preventing any login, deposits, or gameplay. You can activate self-exclusion from your account's Responsible Gaming settings or by contacting taraph's 24/7 live chat support. Once active, self-exclusion cannot be reversed during the chosen period. taraph takes self-exclusion requests very seriously and processes them immediately.

taraph offers 24/7 customer support via live chat, accessible from any page on the platform. Our support team can assist with account issues, deposits and withdrawals, game queries, bonus questions, and responsible gaming tools. Support is available in Filipino-English, making it easy for players from Manila, Cebu, Davao, and across the Philippines to get help in their natural way of speaking.